Amazon than other e-commerce stores

Today, 89% of buyers agree that they are more likely to buy from Amazon than other e-commerce stores. The brand has been on the top of the game for several years.

Jeff Bezos once stated, “There are many ways to center a business. You can be competitor focused, you can be product-focused, you can be technology-focused, you can be business model focused, and there are more. But in my view, obsessive customer focus is by far the most protective of Day 1 vitality.”

Having your e-commerce store customer-focused and allowing customers to self-serve their needs is the key to Amazon’s success. Millennials and Gen Zs are more interested in getting product/order information from AI-based chat tools than support agents (unless it is a complex issue.)

In this webinar, “How To Provide Amazon-like Customer Service in SME E-Commerce,” top e-commerce CX specialists are joining a fireside chat to discuss strategies and digital tools that SMEs can adopt to automate customer support, make customers self-serve their needs,improve customer satisfaction and build more loyalty.

Benefits of attending this webinar

Key Discussion Topics:

  • CX Lessons from Amazon for all E-Commerce Companies
  • The Need for Customer Self-service
  • How to Provide 24/7 Customer Support with Limited Staffing
  • Popular Digital Tools to Scale your E-Commerce Customer Support
  • Tips to Improve Customer Retention and Brand Loyalty

Webinar will be useful for:

  • E-commerce Business Owners
  • Online Merchandisers
  • E-commerce Digital Marketers
  • E-commerce Business Strategists
  • E-commerce Sales Directors
  • And, everyone who seek new knowledge in the e-commerce space

Featured Speakers

Steven Russell

Steven Russell
Sales Specialist, RoundView

Steven is a top-performing sales entrepreneur who combines his management, sales, and leadership expertise to deliver substantial revenue growth in highly competitive eCommerce business markets. He is always on the lookout for new technologies that make eCommerce businesses successful.

Satish Kumar

Sathish Kumar
Co-Founder & Solutions Architect, RoundView

Sathish has 15+ years of experience in the e-commerce space and has been the brain behind several highly successful conversion maximization tools. He creatively analyses the data metrics to identify the best customer experience solutions to increase sales and website conversions.

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