RoundView is built specifically for e-commerce to provide excellent support for shoppers. Unlike Tawk.to, our tool is easy to use, comes with rich features, enables 70% automation, and integrates with your e-commerce easily.
200+ Global Users
Rating
Money Back Guarantee
Tawk.to has been used across industries but RoundView is built specifically for ecommerce and delivers faster and easier support for customers.
Put your customer support into autopilot mode. Route only the complex questions to the agents. Improve agents’ productivity with an all-in-one inbox and share the entire purchase history of the customers.
Take advantage of the proactive chat triggers and send the right message based on the pages visitors are viewing. Improve visitor engagement with personalized experience and make more conversions.
Plans start from just $49/month
increased conversion rate
better engagement
support tickets reduction
We switched from Tawk to RoundView after seeing a demo. Its self-service portal enabled our customers to resolve their common issues by themselves. We have reduced hiring agents by 50%.
ROUNDVIEW
Proactive chat triggers to engage visitors
Ominchannel integration
Self-service helpdesk
Chatbot
Automated resolution for 70% of customer issues
Live chat + agent routing
Order status tracking
Automated returns and exchange process
Dedicated customer success manager
Product finder
Upselling and cross-selling triggers
Connect agents with departments
Macros and rules
Multistore management
SMS and WhatsApp support
Shopify, Magento, BigCommerce, WooCommerce integration
All-in-one inbox
Cart abandonment reminder
1 on 1 onboarding
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Allow us to answer your basic questions
RoundView is a combination of a chatbot and an automated customer support tool. You get the best of both worlds.
You can automate up to 70% of common post-sales questions such as “where is my order?”, returns, exchanges, claims, etc., reduce ticket volume and save support agents time.
Not needed. RoundView provides a holistic dashboard that offers a single view of the customer with details such as the last query, previously purchased items, total lifetime value, etc.
RoundView comes with built-in APIs for Shopify, Magento, BigCommerce, and other e-commerce sites. You can integrate with your store effortlessly.
You will be billed every month based on the plans you choose and you can cancel the subscription anytime. Contact our representative for more information.