Top ecommerce platforms use RoundView not just for support but also proactively engage with their website visitors and convert them into customers.
Support in creating workflows
Migration process & set up
Finding the older tickets
UI and UX
“The unique thing about RoundView is that it acts both as a conversion tool and helpdesk portal. We made our customer journey smoother and superior.”
ROUNDVIEW
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GORGIAS
Why RoundView is a better choice for E-commerce?
ROUNDVIEW PRO
3000 monthly tickets
Routing to live agent based on customer question or complaint
Dedicated customer success manager
Proactive triggers to engage visitors
Personalized product recommendation
Product finder
Cart abandonment reminder
Upselling and cross-selling triggers
Personalized offers for repeat customers
Unlimited users
One inbox to manage all of your customer support channels
Real-time, shareable and advanced reporting, and analytics
Custom team roles and permissions
Shopify, Magento, BigCommerce Integration
Macros and rules
$99 per month
inclusive of all features
GORGIAS PRO
2000 monthly tickets
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$300 per month
+$23 for each extra 100 tickets
Engage your e-commerce site visitors with proactive triggers. Recommend personalized products. Assist during checkout. Deliver meaningful shopping experience and convert more customers.
Create easy workflows on 70% of common order-related questions and problems. Make customers resolve the issues by themselves and automate your customer support.
Allow customers to manage their returns and exchanges easily. Make them select the reason for returning the items and resolve their problem swiftly.
Allow customers to get their order status in seconds using their order number or email address. Keep them updated and assured.
Offer the convenience of changing the delivery address after placing the order. Allow customers to choose the reason and make them add the new address quickly.
With RoundView dashboard, you can view your customers’ website/product browsing history, lifetime value, returns, etc., and allow your agents to have personalized conversations with them.
Reduction in customer support staff hiring
Self-serve customer questions
Faster resolution than phone and email
Increased conversions with proactive triggers
Reduced cart abandonment rate with alerts
RoundView comes with built-in connectors to integrate with your e-commerce site smoothly. Migrate your existing helpdesk and business processing tools without data loss.
RoundView is a combination of a chatbot, help desk, and proactive triggers. Your customers can type in their questions via chatbot and get resolution instantly or go to the personalized dashboard and self-serve their needs by selecting the options.
You can automate up to 70% of common post-sales questions such as “where is my order?”, returns, exchanges, claims, etc., reduce ticket volume and save support agents time.
The complaint will be automatically routed to the live agents or the concerned team and they can provide instant assistance.
Not needed. RoundView provides a holistic dashboard that offers a single view of the customer with details such as the last query, previously purchased items, total lifetime value, etc.
RoundView comes with built-in connectors for Shopify, Magento, BigCommerce, and other e-commerce sites. It integrates with your e-commerce stores fast and helps you to migrate your previously used customer service tool data effortlessly.
RoundView costs $99/month. Customers will get a 30% discount if they purchase the annual plan. RoundView offers more features and customizations and is considered a better alternative to its primary competitors like Zendesk, Intercom, Gorgias, etc.