Gorgias can help you streamline your customer service operations while RoundView offers an all-in-one solution, giving you automation for both customer support and conversions.
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RoundView shines at providing faster and more accessible customer service, as well as having intent-based chat triggers that swiftly connect your website visitors with live agents to assist them in shopping and aid in improving your conversion rates.
ROUNDVIEW
VS
GORGIAS
ROUNDVIEW
Customer support + conversion tool
Proactive chat triggers helps companies to increase conversion rates
Connect website visitors with live agents for guided selling
Reduce customer drop-offs with exit-intent triggers
The Pro plan with all features costs only $99 per month
GORGIAS
Only helps to resolve customer complaints
Such a feature do not exist
Live agents are used only to resolve complex customer questions
Such a feature do not exist
The Pro plan costs $360 per month
RoundView stands out because it functions as both a conversion tool and a customer support portal. It enables our customers to receive support and shopping assistance more quickly. Our conversion and customer satisfaction rates both increased.
Manager, Boxes.com
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When visitors are about to abandon your site, RoundView steps in to question the issue and rewards them with a discount offer.
When visitors are having trouble deciding what to buy, RoundView asks if they’d want to speak with product experts for guidance.
When high-intent customers visit your website, RoundView detects them automatically and asks whether they want to connect with product specialists for specialized advice.
When visitors leave your site without taking any action, RoundView allows you to get direct feedback from them and help your CRO teams tweak the website for better conversions.
Create simple workflows for 50% of the most common support questions. Allow customers to resolve issues on their own and automate your customer support.
…and numerous other templates like product recommendations, sale announcements, and order tracking to create a positive experience.
Companies spend as high as 10-15% of their revenue on customer service and customer support.
With RoundView you can create unique strategy to drive more conversions and sales from customer support while also improving the quality of the service.
You are not on your own. We’ll be there for you every step of the way, from migration to implementation and beyond.
Migrate your existing tickets to RoundView and you’ll be up and running in less than two days.
If your commitment to your current contract prevents you from switching to RoundView, we also provide contract buyouts.
We provide 1:1 onboarding assistance, which includes a CX audit and the setup of your customer support workflows.
RoundView is a chatbot, help desk, and intent-based triggers all rolled into one. Your customers can seek help both before and after the sale.
RoundView offers the most-relevant experience for your eCommerce shoppers when they arrive on your site. It helps provide the right information about your products and services and makes the purchase process easier.
The issue will be instantly routed to live agents or the relevant team, who will be able to provide immediate support.
RoundView comes with built-in connectors for Shopify, Magento, BigCommerce, and other e-commerce platforms. It integrates with your e-commerce stores fast and helps you to migrate your previously used customer service tool data effortlessly.
RoundView is just $99 per month. Customers who purchase the annual plan will receive a 30% discount. RoundView has more features and customizations than its key competitors, such as Gorgias, Zendesk, Intercom, and others.
