Customers who switched to RoundView rated us

Support in creating workflows

100%
Star Rating

Migration process & set up

93%
Star Rating

Finding the older tickets

90%
Star Rating

UI and UX

88%
Star Rating

Join the Fast-growing E-Commerce Companies that Migrated to RoundView

“The unique thing about RoundView is that it acts both as a conversion tool and helpdesk portal. We made our customer journey smoother and superior.”

Sarah William
Co-founder & CEO

clients

ROUNDVIEW

VS

GORGIAS

Why RoundView is a better choice for E-commerce?

ROUNDVIEW PRO

3000 monthly tickets

Routing to live agent based on customer question or complaint

Dedicated customer success manager

Proactive triggers to engage visitors

Personalized product recommendation

Product finder

Cart abandonment reminder

Upselling and cross-selling triggers

Personalized offers for repeat customers

Unlimited users

One inbox to manage all of your customer support channels

Real-time, shareable and advanced reporting, and analytics

Custom team roles and permissions

Shopify, Magento, BigCommerce Integration

Macros and rules

$99 per month
inclusive of all features

GORGIAS PRO

2000 monthly tickets

x

x

x

x

x

x

x

x

tick-6

tick-6

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tick-6

tick-6

$300 per month
+$23 for each extra 100 tickets

Proactive Triggers To Increase Conversion Rate

Engage your e-commerce site visitors with proactive triggers. Recommend personalized products. Assist during checkout. Deliver meaningful shopping experience and convert more customers.

Proactive Triggers To Increase Conversions
Proactive Triggers To Increase Conversions

Save Your Customer Service Costs and Invest Where It Matters

Allow customers to self-serve 70% of questions

Create easy workflows on 70% of common order-related questions and problems. Make customers resolve the issues by themselves and automate your customer support.

Allow customers to self-serve 70% of questions

Offer Faster Returns Management

Allow customers to manage their returns and exchanges easily. Make them select the reason for returning the items and resolve their problem swiftly.

Offer Faster Returns Management

Share Order Status in Seconds

Allow customers to get their order status in seconds using their order number or email address. Keep them updated and assured.

Share Order Status in Seconds

Offer the Convenience of Changing Delivery Address

Offer the convenience of changing the delivery address after placing the order. Allow customers to choose the reason and make them add the new address quickly.

Offer the Convenience of  Changing Delivery Address

Holistic dashboard to understand your customers’ shopping behavior

With RoundView dashboard, you can view your customers’ website/product browsing history, lifetime value, returns, etc., and allow your agents to have personalized conversations with them.

Holistic dashboard to understand your customers’ shopping behavior

Results delivered for our customers:

52%

Reduction in customer support staff hiring

65%

Self-serve customer questions

5x

Faster resolution than phone and email

10-15%

Increased conversions with proactive triggers

35%

Reduced cart abandonment rate with alerts

Inbuilt Connectors For E-Commerce Sites

Integrate with your e-commerce site effortlessly

RoundView comes with built-in connectors to integrate with your e-commerce site smoothly. Migrate your existing helpdesk and business processing tools without data loss.

Inbuilt Connectors For E-Commerce Sites

Frequently asked questions:

1. Is RoundView a chatbot or a help desk?

RoundView is a combination of a chatbot, help desk, and proactive triggers. Your customers can type in their questions via chatbot and get resolution instantly or go to the personalized dashboard and self-serve their needs by selecting the options.

2. How many queries I can automate via RoundView?

You can automate up to 70% of common post-sales questions such as “where is my order?”, returns, exchanges, claims, etc., reduce ticket volume and save support agents time.

3. What will happen when the chatbot or help desk does not solve the issue?

The complaint will be automatically routed to the live agents or the concerned team and they can provide instant assistance.

4. Should the customer repeat the query to the agent?

Not needed. RoundView provides a holistic dashboard that offers a single view of the customer with details such as the last query, previously purchased items, total lifetime value, etc.

5. How easy is the integration process?

RoundView comes with built-in connectors for Shopify, Magento, BigCommerce, and other e-commerce sites. It integrates with your e-commerce stores fast and helps you to migrate your previously used customer service tool data effortlessly.

6. How much does RoundView cost?

RoundView costs $99/month. Customers will get a 30% discount if they purchase the annual plan. RoundView offers more features and customizations and is considered a better alternative to its primary competitors like Zendesk, Intercom, Gorgias, etc.

Join the 200+ e-commerce businesses that switched to RoundView

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