Powering top e-commerce companies worldwide

RoundView conversational customer support – Designed exclusively for eCommerce

69% of customers prefer self-service rather than talking to an agent. RoundView helps to resolve 70% of your e-commerce customer questions or issues via the next-gen, easy-to-use self-service helpdesk. It reduces ticket volume, the burden on the support teams, and improves the customer support ROI along with creating an exceptional customer experience.

Results delivered for our customers:

70%

Self-serve customer questions

55%

Reduction in customer support staff hiring

5x

Better ROI than other channels

All-in-one helpdesk to easily manage customer questions & orders

Automate 70% of customer questions

Create easy workflows on 70% of common order-related questions. Allow customers to resolve the issues by themselves.

Automate 70% of customer questions

Faster Returns Management

Allow customers to manage returns and exchanges easily. Make them select the reason and resolve their problem swiftly.

Faster Returns Management

All-in-one helpdesk to easily manage customer questions & orders

Order Status in Seconds

Allow customers to get their order status in a few seconds using their order id or email address. Keep them updated and assured.

Order Status in Seconds

Update Delivery Address

Offer the convenience of updating the delivery address after placing the order. Allow customers to choose the reason and resolve their request quickly.

Update Delivery Address

Route complex questions to the right agents

Analyze the importance of the customer issues, set rules, and automatically route them to the relevant agent or department.

Route complex questions to
the right agents

Manage all conversations in one place

Get an all-in-one dashboard to manage your multiple customer service channels like phone, email, social media, – in one place.

Manage all conversations in one place

integrates

Built Exclusively For Ecommerce

Integrates

With Your Entire Tech Stack

integrates

Frequently asked questions:

1. Is RoundView a chatbot or a help desk?

RoundView is a combination of a chatbot, help desk, and proactive triggers. Your customers can type in their questions via chatbot and get resolution instantly or go to the personalized dashboard and self-serve their needs by selecting the options.

2. How many queries I can automate via RoundView?

You can automate up to 70% of common post-sales questions such as “where is my order?”, returns, exchanges, claims, etc., reduce ticket volume and save support agents time.

3. What will happen when the chatbot or help desk does not solve the issue?

The complaint will be automatically routed to the live agents or the concerned team and they can provide instant assistance.

4. Should the customer repeat the query to the agent?

Not needed. RoundView provides a holistic dashboard that offers a single view of the customer with details such as the last query, previously purchased items, total lifetime value, etc.

5. How easy is the integration process?

RoundView comes with built-in connectors for Shopify, Magento, BigCommerce, and other e-commerce sites. It integrates with your e-commerce stores fast and helps you to migrate your previously used customer service tool data effortlessly.

6. How much does RoundView cost? Is there any discount?

RoundView costs $99/month. Customers will get a 30% discount if they purchase the annual plan. RoundView offers more features and customizations and is considered a better alternative to its primary competitors like Zendesk, Intercom, Gorgias, etc.

Deliver Next-Gen Customer Service With RoundView

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