Why should you automate your customer support?
Customers prefer self-service to solve basic issues rather than speaking to agents
Companies that automate customer support are able to provide 5x faster resolution
Companies limited hiring agents by 65% with customer support automation
By automating resolutions, we turned our customer support center from a cost center to a “sales center.”
E-commerce store owner, Shopify
RoundView – all-in-one self-service portal to easily manage customer questions & orders
Automate answers for post-sale customer questions
Create easy workflows on common order-related questions. Allow customers to resolve the issues by themselves.
Faster order returns/exchanges management
Allow customers to manage returns and exchanges easily. Let them select the reason and resolve their problem swiftly.