RoundView conversational customer support – Designed exclusively for eCommerce
69% of customers prefer self-service rather than talking to an agent. RoundView helps to resolve 70% of your e-commerce customer questions or issues via the next-gen, easy-to-use self-service helpdesk. It reduces ticket volume, the burden on the support teams, and improves the customer support ROI along with creating an exceptional customer experience.
Results delivered for our customers:
Self-serve customer questions
Reduction in customer support staff hiring
Better ROI than other channels
All-in-one helpdesk to easily manage customer questions & orders
Automate 70% of customer questions
Create easy workflows on 70% of common order-related questions. Allow customers to resolve the issues by themselves.
Faster Returns Management
Allow customers to manage returns and exchanges easily. Make them select the reason and resolve their problem swiftly.