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Our Happy Customers

Why should you automate your customer support?

69%

Customers prefer self-service to solve basic issues rather than speaking to agents

5x

Companies that automate customer support are able to provide 5x faster resolution

65%

Companies limited hiring agents by 65% with customer support automation

testimonial

By automating resolutions, we turned our customer support center from a cost center to a “sales center.”

Dave
E-commerce store owner, Shopify

RoundView – all-in-one self-service portal to easily manage customer questions & orders

Automate answers for post-sale customer questions

Create easy workflows on common order-related questions. Allow customers to resolve the issues by themselves.

Automate 70% of customer questions

Faster order returns/exchanges management

Allow customers to manage returns and exchanges easily. Let them select the reason and resolve their problem swiftly.

Faster order returns/exchanges management

Join with top eCommerce companies that switched to RoundView

Let customers where their order is

Allow customers to get their order status in a few seconds using their order id or email address. Keep them updated and assured.

Order Status in Seconds

Route only complex questions to agents

Analyze the importance of the customer issues, set rules, and automatically route them to the relevant agent or department.

Route complex questions to
the right agents

Manage all conversations in one place

Leverage the all-in-one dashboard to manage your multiple customer service channels like phone, email, and social media, – in one place.

Manage all conversations in one place

Convert customer support into a profit center

Use your customer support agents to have meaningful conversations with your customers like doing up-selling and cross-selling activities to bring new orders.

Update Delivery Address

integrates

Built Exclusively For Ecommerce

Integrates

With Your Entire Tech Stack

integrates

Frequently asked questions:

1. Is RoundView a chatbot or a help desk?

RoundView is a combination of a chatbot, help desk, and proactive triggers. Your customers can type in their questions via chatbot and get resolution instantly or go to the personalized dashboard and self-serve their needs by selecting the options.

2. How many queries I can automate via RoundView?

You can automate up to 70% of common post-sales questions such as “where is my order?”, returns, exchanges, claims, etc., reduce ticket volume and save support agents time.

3. What will happen when the chatbot or help desk does not solve the issue?

The complaint will be automatically routed to the live agents or the concerned team and they can provide instant assistance.

4. Should the customer repeat the query to the agent?

Not needed. RoundView provides a holistic dashboard that offers a single view of the customer with details such as the last query, previously purchased items, total lifetime value, etc.

5. How easy is the integration process?

RoundView comes with built-in connectors for Shopify, Magento, BigCommerce, and other e-commerce sites. It integrates with your e-commerce stores fast and helps you to migrate your previously used customer service tool data effortlessly.

6. How much does RoundView cost? Is there any discount?

RoundView starts at $9/month. Customers will get a 30% discount if they purchase the Pro plan. RoundView offers more features and customizations and is considered a better alternative to its primary competitors like Zendesk, Intercom, Gorgias, etc.

Start Automating Sales and Customer Support Today. Plans Start @ Just $9/month

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