What makes RoundView a better e-commerce choice?
Olark provides everything a live chat app could want, but its automation rules are limited and it does not offer AI chatbots. RoundView is designed specifically for e-commerce. You can provide automated responses to 60% of e-commerce support questions, improve resolution time through self-service, and increase conversions through AI-powered chat triggers.
Self-service will automate 60% of tickets
Olark only provides a small number of automation scenarios, so you will have to try routing most of the queries to the agents. With RoundView’s automation module, you can design workflows particular to your e-commerce needs and automate resolutions to nearly 60% of your customer queries.