Do you want to reduce customer support costs while providing an exceptional experience? Switch to RoundView. It allows your customers to find answers to common questions on their own for scenarios such as order tracking, exchanges, payment queries, product information, stock availability, and so on without contacting an agent.
Show customers their order status by simply getting their order ID and email address. Avoid human intervention and let them know where their order is in seconds.
Create simple workflows using our templates to automate product exchange, returns, or refund resolutions. Provide a hassle-free experience to increase customer trust in your brand.
Don’t make customers read your FAQ or policy documents to find answers to common questions. Set them up in the chatbot and provide customers with immediate, precise responses.
Our AI module aggregates customer requests from various channels such as chat, email, and social media and displays them to your agents in rich detail.
Configure canned messages (macros) to instantly enable your agents to respond to customer questions, doubling their productivity.
Improved Customer Satisfaction Score (CSAT) – 70 to 90%
Faster response with automation
Increase in conversion rates
Simply put, RoundView amazed us. Without using our employees, we can respond to customers, thanks to automation. Our resolution time is now less than 2 hours, and our conversion rate has also increased. We have benefited greatly from it, both in terms of time and brand image.
General Manager, uBoxes
Unlike other customer support software providers, RoundView improves the customer experience by automating the resolution of 50% of repeated customer questions and providing proactive support during pre-sales.
You are not on your own. We’ll be there for you every step of the way, from migration to implementation and beyond.
Migrate your existing tickets to RoundView and you’ll be up and running in less than two days.
If your commitment to your current contract prevents you from switching to RoundView, we also provide contract buyouts.
We provide 1:1 onboarding assistance, which includes a CX audit and the setup of your customer support workflows.
RoundView is a combination of a chatbot, live chat, and helpdesk. Your customers can type in their questions via chatbot and get a resolution instantly or go to the personalized dashboard and self-serve their needs by selecting the options.
You can automate up to 50% of common post-sales questions such as “where is my order?”, returns, exchanges, claims, etc., reduce ticket volume, and save support agents time.
The issue will be automatically routed to live agents or the appropriate team, who will be able to provide immediate assistance.
It’s not necessary. RoundView provides a comprehensive dashboard that provides a unified view of the customer, including details such as the most recent query, previously purchased items, total lifetime value, and so on.
RoundView includes connectors for Shopify, Magento, BigCommerce, and other e-commerce platforms. It quickly integrates with your e-commerce stores and allows you to easily migrate your previously used customer service tool data.
RoundView prices range from $49 to $199 per month. Customers who purchase the PRO plan will receive a 30% discount. RoundView provides more features and customizations than its primary competitors, such as Zendesk, Intercom, Gorgias, and others.