What makes RoundView the better choice?
Freshdesk is built for all types of businesses. We believe e-commerce needs a different approach. RoundView has built-in e-commerce actions that allow self-service support for 60% of customer questions and integrates tightly with your e-commerce platform to offer a faster resolution and improve agent productivity.
Self-service will automate 60% of tickets
Freshdesk only provides a small number of automation scenarios, so you will have to try routing most of the queries to the agents. With RoundView’s automation module, you can design workflows particular to your e-commerce needs and automate resolutions to nearly 60% of your customer queries.