E-Commerce Customer Support

This webinar on “How to make customer support profitable” is ideal for you if you believe you need to improve your customer service without spending a lot of money or if you want to learn new strategies to boost your sales through customer support.

Customer support experts will share some tips on how to simplify your customer support process, manage tickets efficiently, increase agent productivity, and improve customer satisfaction scores.

You will also learn about the sales and conversion opportunities in customer support, as well as receive one-on-one guidance on how to transform your customer support from a cost center to a profit center.

Register your free spot now.

Advantages of Attending This Webinar

What you’ll learn:

  • Impact of positive customer experience on e-commerce sales
  • The need to think beyond phone and email support
  • How self-service, automation, and proactive support drive more profit
  • How to make support agents and technology work together
  • The secret to turning your customer service into a profit center.

The webinar will be beneficial to:

  • E-commerce store owners
  • Business teams
  • Customer success manager
  • Customer support teams
  • Customer experience leaders
  • Everyone looking for fresh ways to grow their e-commerce business

What else is included in the webinar?

  • Free 30-minute on-demand consultation with customer service experts.
  • Free access and subscription to customer service and support learning resources.
  • Free 1:1 live demo of profit-generating customer support tools.

Featured Speakers

Steven Russell

Steven Russell
Sales Specialist, RoundView

Steven is a top-performing sales entrepreneur who combines his management, sales, and leadership expertise to deliver substantial revenue growth in highly competitive eCommerce business markets.

Satish Kumar

Sathish Kumar Mariappan
Customer Support Specialist, RoundView

Sathish is a customer experience leader with 15 years of experience in the e-commerce space. He was instrumental in building world-class digital tools that paved way for business growth, customer loyalty and growth results.

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