E-Commerce Customer Support

A happy customer is not just your loyal customer but also brings new customers to your business. To make your customers happy, you need to go above and beyond and deliver superior experiences. One of the important areas is delivering excellent customer support.

However, there is a problem. Companies are hiring more agents, managing multiple channels, and operating teams full-time to answer every customer question.

This webinar will teach you how to invest wisely in customer support and also deliver amazing experiences for your customers.

Automation and self-service are the key priorities for the majority of customer experience leaders and e-commerce managers today. This webinar will help you understand how to move towards it strategically and make better investments.

Register your free spot now.

Benefits of attending this webinar

Key discussion topics:

  • The mindset of digital-native modern customers
  • Why self-service is essential for e-commerce business growth
  • CX lessons from Amazon
  • Advantages of automation in customer support
  • Best practices for implementing self-service portals

The webinar will be useful for:

  • E-commerce store owners
  • Customer success managers
  • E-commerce business strategists
  • E-commerce sales directors
  • E-commerce customer support admins
  • And, everyone who seeks new knowledge to grow their e-commerce business

Featured Speakers

Steven Russell

Steven Russell
Sales Specialist, RoundView

Steven is a top-performing sales entrepreneur who combines his management, sales, and leadership expertise to deliver substantial revenue growth in highly competitive eCommerce business markets. He is always on the lookout for new technologies that make eCommerce businesses successful.

Satish Kumar

Sathish Kumar Mariappan
Customer Experience Specialist, RoundView

Sathish has 15+ years of experience in the e-commerce space and has been the brain behind several highly successful conversion maximization tools. He creatively analyses the data metrics to identify the best customer experience solutions to increase sales and website conversions.

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