Future of customer support

Chatbots, automation, and AI are helping customers and customer support teams worldwide to ease the customer service experience. However, 64% of customers believe businesses have forgotten the human element of customer support.

The term “human touch” in customer support refers to the consideration, adaptability, and empathy that customers expect from support agents. Customers believe that only a human being is capable of recognizing emotional cues and modifying their communications appropriately. Yet, human agents are not robots and they cannot do their tasks consistently and effectively.

The question is, how can you use technology effectively while maintaining the sought human touch in your customer support? And, what does the future have in store?

Discover the answer at the live webinar “Future of Customer Support: How to Mix Technology with the Human Touch” on September 9, 2022 at 2 PM EST.

Additionally, this webinar will help you improve sales, brand loyalty, and customer retention. Register now!

Benefits of attending this webinar

Key discussion topics:

  • Growing digitalization
  • Inconsistent technology in customer support
  • Why humans are the foundation of the digital workplace
  • How customer service agents and tech work together
  • What is the future of customer support

The webinar will be useful for:

  • E-commerce store owners
  • Customer support managers
  • E-commerce business strategists
  • E-commerce sales folks
  • E-commerce customer service staff, and
  • Everyone looking for fresh ways to grow their e-commerce business

Featured Speakers

Steven Russell

Steven Russell
Sales Specialist, RoundView

Steven is a top-performing sales entrepreneur who combines his management, sales, and leadership expertise to deliver substantial revenue growth in highly competitive eCommerce business markets. He is always on the lookout for new technologies.

Satish Kumar

Sathish Kumar Mariappan
Customer Support Specialist, RoundView

Sathish has 15+ years of experience in the e-commerce space and has been the brain behind several highly successful conversion maximization tools. He creatively analyses the data metrics to identify the best customer experience solutions to increase sales and website conversions.

Start converting your customer support into a profit center now

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