200+ Global Users
Positive Feedback
Money Back Guarantee
Customer satisfaction
Ease-of-use
Dedicated support manager
360° customer view
“The unique thing about RoundView is that it acts as a conversion tool and self-service portal. We see better conversion rates and higher CSAT scores now.”
Jessie, E-commerce Store Owner
Improve visitor engagement with proactive chat triggers and offer better customer support with automation.
Use the product finder tool to recommend products with the right specifications. Send cart abandonment reminders too.
Automate customer support with self-service and automation. Provide quick service and faster resolution.
Manage multiple customer service channels in one dashboard. Improve agents’ productivity.
RoundView
VS
Tidio
What Makes RoundView No. 1 Tidio Alternative?
ROUNDVIEW PRO
Proactive chat triggers to engage visitors
Page based automated conversations
Product finder
Upselling and cross-selling triggers
Self-service helpdesk
Automated resolution for 70% of customer questions
Live chat + agent routing
Order tracking
Automated returns process
Dedicated customer success manager
Unlimited users
Unlimited agents
Connect agents with departments
Macros and rules
Omnichannel handle
$99
billed monthly/annually
TIDIO SCALE
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$300 per month
billed annually
Engage your e-commerce site visitors with proactive triggers. Recommend personalized products. Assist during checkout. Deliver meaningful shopping experience and convert more customers.
Create easy workflows on 70% of common order-related questions and problems. Make customers resolve the issues by themselves and automate your customer support.
Allow customers to manage their returns and exchanges easily. Make them select the reason for returning the items and resolve their problem swiftly.
Allow customers to get their order status in seconds using their order number or email address. Keep them updated and assured.
Offer the convenience of changing the delivery address after placing the order. Allow customers to choose the reason and make them add the new address quickly.
With RoundView dashboard, you can view your customers’ website/product browsing history, lifetime value, returns, etc., and allow your agents to have personalized conversations with them.
Reduction in customer support staff hiring
Self-serve customer questions
Faster resolution than phone and email
Increased sales with proactive triggers
Reduced cart abandonment rate with alerts
RoundView comes with built-in connectors to integrate with your e-commerce site smoothly. Migrate your existing helpdesk and business processing tools without data loss.
RoundView is a combination of a chatbot, helpdesk, and proactive triggers. Your customers can type in their questions via chatbot and get resolution instantly or go to the personalized dashboard and self-serve their needs by selecting the options.
You can automate up to 70% of common post-sales questions such as “where is my order?”, returns, exchanges, claims, etc., reduce ticket volume and save support agents time.
The question will be automatically routed to the live agents or the concerned team and they can provide instant assistance.
Not needed. RoundView provides a holistic dashboard that offers a single view of the customer with details such as the last query, previously purchased items, total lifetime value, etc.
RoundView comes with built-in connectors for Shopify, Magento, BigCommerce, and other e-commerce sites. It integrates with your e-commerce stores fast and helps you to migrate your previously used customer service tool data effortlessly.
RoundView costs $99/month. Customers will get a 30% discount if they purchase the annual plan. RoundView offers more features and customizations and is considered a better alternative to its primary competitors like Zendesk, Intercom, Gorgias, etc.