Automated Live Chat Routing For ECommerce

Smart Live Chat Routing: Connect Customers With The Right Agents

Prioritize and route customer questions to the right support agents and reduce wait time and workload.

Our Happy Customers

of users prefer live chat support. Routing chats by agent skills help provide faster responses.

Conversion rate upliftment is seen with live chat. Smart routing can help enhance it further.

ROI is seen by e-commerce companies that use RoundView live chat with automated agent routing.

Analyze the importance of the customer issues, set rules, and automatically route them to the relevant agent or department.

Get an all-in-one dashboard to manage your multiple customer service channels like phone, email, social media, – in one place.

Take advantage of the holistic dashboard to view your customer’s purchase history, lifetime value, and requests.

Know how quickly the issue is resolved, how satisfied your customers are, and how much revenue your support team has generated.

The only helpdesk tool to offer unlimited user interaction and end-to-end assistance in creating workflows for different scenarios.