Our Happy Customers

Why do you need automated live chat routing?

79%

of users prefer live chat support for its instant responses. Routing chats by agent skills help provide faster responses.

40%

Conversion rate upliftment is seen with live chat. Smart routing can help enhance it further.

105%

ROI is seen by e-commerce companies that use RoundView live chat with automated agent routing.

Route complex questions to the right agents

Analyze the importance of the customer issues, set rules, and automatically route them to the relevant agent or department.

Route complex questions to the right agents

Manage all conversations in one place

Get an all-in-one dashboard to manage your multiple customer service channels like phone, email, social media, – in one place.

Manage all conversations in one place

Holistic dashboard to view customer history

Take advantage of the holistic dashboard to view your customer’s purchase history, lifetime value, and requests.

Holistic dashboard to view customer history

Boost support agents’ productivity

Know how quickly the issue is resolved, how satisfied your customers are, and how much revenue your support team has generated.

Unlimited Users and End-to-end Set up Assistance

Unlimited Users and End-to-end Set up Assistance

The only helpdesk tool to offer unlimited user interaction and end-to-end assistance in creating workflows for different scenarios.

Route complex questions to the right agents

integrates

Built Exclusively For Ecommerce

Integrates

With Your Entire Tech Stack

integrates

Deliver Next-Gen Customer Service With RoundView

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