Our Happy Customers
Why do you need automated live chat routing?
of users prefer live chat support for its instant responses. Routing chats by agent skills help provide faster responses.
Conversion rate upliftment is seen with live chat. Smart routing can help enhance it further.
ROI is seen by e-commerce companies that use RoundView live chat with automated agent routing.
Route complex questions to the right agents
Analyze the importance of the customer issues, set rules, and automatically route them to the relevant agent or department.
Manage all conversations in one place
Get an all-in-one dashboard to manage your multiple customer service channels like phone, email, social media, – in one place.
Holistic dashboard to view customer history
Take advantage of the holistic dashboard to view your customer’s purchase history, lifetime value, and requests.
Boost support agents’ productivity
Know how quickly the issue is resolved, how satisfied your customers are, and how much revenue your support team has generated.
Unlimited Users and End-to-end Set up Assistance
The only helpdesk tool to offer unlimited user interaction and end-to-end assistance in creating workflows for different scenarios.
Built Exclusively For Ecommerce
With Your Entire Tech Stack