Great customer support can be a game-changer for e-commerce businesses. However, customers’ needs are constantly changing, and to meet them, companies are hiring more agents, managing multiple channels, and making the teams operate full-time to answer every customer question.

It significantly increased the customer support investment and operational costs. In this guide, you will learn how to lower customer support costs with the help of automation and self-service and bring new orders by delivering delightful customer service.

Sneak peek at the chapters:

  • The expectations of digital-native modern customers
  • The pain points in delivering faster customer service
  • Advantages of customer support automation
  • Few use cases on customer support automation & self-service
  • How to get started fast and easily

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