Olark Vs RoundView - Detailed Comparison

What makes RoundView a better e-commerce choice?

Olark provides everything a live chat app could want, but its automation rules are limited and it does not offer AI chatbots. RoundView is designed specifically for e-commerce. You can provide automated responses to 60% of e-commerce support questions, improve resolution time through self-service, and increase conversions through AI-powered chat triggers.

Self-service will automate 60% of tickets

Olark only provides a small number of automation scenarios, so you will have to try routing most of the queries to the agents. With RoundView’s automation module, you can design workflows particular to your e-commerce needs and automate resolutions to nearly 60% of your customer queries.

Inbuilt e-commerce actions to offer faster support

RoundView contains several built-in e-commerce actions for frequently asked questions such as “Where is my order?” “How do I refund or exchange an item?” and so on, in order to provide customers with a faster resolution. Since Olark wasn’t intended for e-commerce, these features aren’t available on it. Furthermore, the deep integration with the Shopify and Magento platforms allows for order editing without switching tabs.

Free unlimited seats

RoundView will enable you to add as many users as you want for $0. We don’t charge per seat because we understand how important it is to have access to agents. With Olark, you will be charged $29 per month every time you add a seat. As a result, growing businesses must spend more money each month while using Olark.

Faster resolution and improved customer satisfaction

AI powered chat triggers to improve conversion rates

Unlike Olark, RoundView provides AI-powered conversion-focused chat triggers, which improves customer engagement by connecting high-intent customers with customer support teams. The triggers are placed on product-detail pages and checkout pages. Customers can connect with support agents in real time and get responses to their questions. These conversations improve your conversion rates by up to 15%.

Help customers make better purchasing decisions

Don’t take our word for it. Hear from our customers who made the switch.

15%

Improved customer satisfaction score (CSAT) – 80 to 95%

55%

Automated resolution to support tickets

12%

Increase in conversions with chat triggers

RoundView self-service allows us to close 1300 tickets per month without the need for human intervention! This is an absolutely fantastic app.

Cheryl Ladd

E-commerce store owner, Shopify

View RoundView in real time and make an informed decision

Book Live Demo

Feature Comparison

OLARK VS. ROUNDVIEW

Self-service support. Unlimited seats. Easy to scale.

Features

OLARK

ROUNDVIEW

Built exclusively for e-commerce

OLARK

ROUNDVIEW

Chat triggers to boost conversions

OLARK

ROUNDVIEW

AI chatbot

OLARK

ROUNDVIEW

Order tracking self-service

OLARK

ROUNDVIEW

Order return self-service

OLARK

ROUNDVIEW

Unlimited seats

OLARK

ROUNDVIEW

Deep integration with e-commerce platforms

OLARK

ROUNDVIEW

Social media intergration

OLARK

ROUNDVIEW

Ticket logs (Who closed the ticket)

OLARK

ROUNDVIEW

Track revenue from tickets

OLARK

ROUNDVIEW

Dedicated onboarding support

OLARK

ROUNDVIEW

Easy to set up

OLARK

ROUNDVIEW

No hidden charges

OLARK

ROUNDVIEW

$29 per month (One seat) Annual billing for 10 users $3,480

$99 per month (Unlimited seats) Annual billing $ 1,183

$99 inclusive of all features &
unlimited seats. YOUR SWITCH IS WORTH IT.

Book live demo

Looking to Migrate?

You are not on your own. We’ll be there for you every step of the way, from migration to implementation and beyond.

Go live in 2 days

Migrate your existing tickets to RoundView and you’ll be up and running in less than two days.

Contract buyouts

If your commitment to your current contract prevents you from switching to RoundView, we also provide contract buyouts.

Step-by-step onboarding

We provide 1:1 onboarding assistance, which includes a CX audit and the setup of your customer support workflows.

We answer your common questions

How do I pick the best customer support platform for my e-commerce business?

Conduct thorough research. For example, software like Olark is largely live chat software with limited automation.

Why Olark isn’t suitable for e-commerce?

Olark is a platform designed for various businesses and lacks features that address e-commerce needs.

Is RoundView customer support software customizable to my business’s needs?

Every feature on RoundView has been specifically created for e-commerce. If your company’s requirements are unique, we will create a customized solution for you.

Does RoundView provide agents with collaboration tools, analytics and reporting?

Certainly yes.

How much does RoundView cost?

RoundView is priced at $99 per month (unlimited seats). RoundView offers more features and better value than Olark in long term.

Free Ebook Download: 25 Modern Ways to Increase Small Business Conversion Rates Download Now

Olark offers limited automation rules, but RoundView can do more

Used by 200+ B2C e-commerce brands, every day

What makes RoundView a better e-commerce choice?

Self-service will automate 60% of tickets

Inbuilt e-commerce actions to offer faster support

Free unlimited seats

AI powered chat triggers to improve conversion rates

Don’t take our word for it. Hear from our customers who made the switch.

15%

55%