Used by 200+ B2C e-commerce brands, every day

What makes RoundView the better choice?

Freshdesk is built for all types of businesses. We believe e-commerce needs a different approach. RoundView has built-in e-commerce actions that allow self-service support for 60% of customer questions and integrates tightly with your e-commerce platform to offer a faster resolution and improve agent productivity.

Self-service will automate 60% of tickets

Freshdesk only provides a small number of automation scenarios, so you will have to try routing most of the queries to the agents. With RoundView’s automation module, you can design workflows particular to your e-commerce needs and automate resolutions to nearly 60% of your customer queries.

Self-service support

Don’t take our word for it. Hear from our customers who made the switch.

15%

Improved customer satisfaction score (CSAT) – 80 to 95%

55%

Automated resolution to support tickets

12%

Increase in conversions with chat triggers

icons

RoundView self-service allows us to close 1300 tickets per month without the need for human intervention! This is an absolutely fantastic app.

Cheryl Ladd

E-commerce store owner, Shopify

Drive More Pipeline

View RoundView in real time and make an informed decision

Book Live Demo

Feature Comparison

FRESHDESK VS. ROUNDVIEW

Self-service support. Unlimited seats. Easy to scale.

Features
FRESHDESK
ROUNDVIEW
Built exclusively for e-commerce

FRESHDESK

ROUNDVIEW

Intelligent chat triggers to assist in boosting conversions

FRESHDESK

ROUNDVIEW

Offline live chat module with email capture

FRESHDESK

ROUNDVIEW

Order tracking self-service

FRESHDESK

ROUNDVIEW

Order return self-service

FRESHDESK

ROUNDVIEW

Unlimited seats

FRESHDESK

ROUNDVIEW

Deep integration with e-commerce platforms

FRESHDESK

ROUNDVIEW

Auto-tagging via keyword recognition

FRESHDESK

ROUNDVIEW

Ticket logs (Who closed the ticket)

FRESHDESK

ROUNDVIEW

Track revenue from tickets

FRESHDESK

ROUNDVIEW

Dedicated onboarding support

FRESHDESK

ROUNDVIEW

Easy to set up

FRESHDESK

ROUNDVIEW

No hidden charges

FRESHDESK

ROUNDVIEW

$99
per month (One seat)

$99 per month
(Unlimited seats)

$99 inclusive of all features. YOUR SWITCH IS WORTH IT.

Book live demo

Looking to Migrate?

You are not on your own. We’ll be there for you every step of the way, from migration to implementation and beyond.

Go live in 2 days

Go live in 2 days

Migrate your existing tickets to RoundView and you’ll be up and running in less than two days.

Contract buyouts

Contract buyouts

If your commitment to your current contract prevents you from switching to RoundView, we also provide contract buyouts.

Step-by-step onboarding

Step-by-step onboarding

We provide 1:1 onboarding assistance, which includes a CX audit and the setup of your customer support workflows.

We answer your common questions

1

How do I pick the best customer support platform for my e-commerce business?

Conduct thorough research. For example, software like Freshdesk is only suited for best for managing tickets.

2

Why Freshdesk isn’t suitable for e-commerce?

Freshdesk is a platform designed for various businesses and lacks features that address e-commerce needs.

3

Is RoundView customer support software customizable to my business’s needs?

Every feature on RoundView has been specifically created for e-commerce. If your company’s requirements are unique, we will create a customized solution for you.

4

Does ROUNDVIEWvide agents with collaboration tools, analytics and reporting?

Certainly yes.

5

How much does RoundView cost?

RoundView is priced at $99 per month (unlimited users and unlimited agents). RoundView offers more features and better value than Freshdesk in long term.

See what makes RoundView a best alternative to Freshdesk

Book live demo now