E-Commerce Customer Support

According to a study, for every purchase worth $100, e-commerce companies spend 5-10% of it on customer support.

To make customer support costs sustainable, companies should either reduce the cost per interaction (by investing in the right technologies and hiring talented resources) or increase their sales. But, if they work smartly, they can generate sales directly from customer support.

In this webinar, top customer service and support (CSS) leaders discuss how e-commerce companies can bring new/additional orders via their customer support centers and generate direct sales and revenue without additional investments.

Register your free spot now.

Benefits of attending this webinar

Key discussion topics:

  • The mindset of digital-native modern customers
  • How current customer support system exist
  • Why customer support is referred as a cost center
  • How to focus on sales/conversions in customer support
  • Use cases
  • Future of customer support

The webinar will be useful for:

  • E-commerce store owners
  • Customer success managers
  • E-commerce business strategists
  • E-commerce sales directors
  • E-commerce customer support admins
  • And, everyone who seeks new knowledge to grow their e-commerce business

Featured Speakers

Steven Russell

Steven Russell
Sales Specialist, RoundView

Steven is a top-performing sales entrepreneur who combines his management, sales, and leadership expertise to deliver substantial revenue growth in highly competitive eCommerce business markets. He is always on the lookout for new technologies.

Satish Kumar

Sathish Kumar Mariappan
Customer Support Specialist, RoundView

Sathish has 15+ years of experience in the e-commerce space and has been the brain behind several highly successful conversion maximization tools. He creatively analyses the data metrics to identify the best customer experience solutions to increase sales and website conversions.

Start converting your customer support into a profit center now

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