RoundView supports and converts eCommerce customers - Zendesk doesn’t

Superior self-service can automate nearly 50% of scenarios

With RoundView's automation module, you can create workflows tailored to your e-commerce business and automate the resolutions for almost 50% of support queries. Zendesk only offers a few automation scenarios, so you'll have to try sending the majority of the inquiries to the agents.

Improve agent productivity by 2x with an all-in-one inbox

With our advanced all-in-one dashboard, your agents can view and respond to customer tickets from all channels, including email, live chat, Facebook, Instagram, and others.

The agent collision detection feature notifies your agents of critical information, such as who handles the ticket and its status.

Compared to Zendesk, RoundView has a cleaner user interface, a more insightful dashboard, and more usable templates.

Take advantage of built-in e-commerce actions to reduce resolution time

RoundView offers several built-in e-commerce customer support actions for common support questions like “Where is my order?” “How to refund or exchange an item?” etc., to provide faster resolution to customers. Our clients have cut their ticket resolution time by 68% with these actions. With the time saved from support tasks, your agents can reach out to high-intent visitors and convert them into customers.

Conversion-focused chat triggers

Unlike Zendesk, RoundView provides the world's first conversion-focused chat triggers, which improves customer engagement by connecting high-intent customers with customer support teams. The triggers are placed on product-detail pages and checkout pages. Customers can connect with support agents in real time and get responses to their questions. These conversations improve your conversion rates by up to 15%.