Get a free audit of your customer experience (cx)

With the help of our report, you can identify potential improvement areas for key customer touchpoints such as your website, mobile app, social media, and customer support, and resolve any issues that are affecting your e-commerce sales.

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Businesses that benefited from our CX audit

💡 Did you know? Amazon spent 100 times more money on customer experience than on advertising to grow their business.

Why perform a CX audit?

To understand how your prospects interact with your brand.
Increase customer engagement and time spent on the website.
To achieve your website conversion and sales objectives.
Find out how to improve your customer service and CSAT score.
Determine the best digital strategy for growing e-commerce businesses.

Business benefits of CX audit

Convert more traffic into paying customers

Faster customer service and support

Improved brand perception and sales

More customer retention and loyalty

68%

Better conversion rate

210%

Improved customer engagement

98%

Customer Satisfaction Rate

Our Shopping Cart Optimization Experts Will

Regular audits will help you see all the aspects of your customer experience holistically

Get now

Our CX Audit Checklist

Customer journey map
Front end UX
Checkout experience
Post purchase experience
Customer effort score
Customer satisfaction score
Brand Advocacy Index
Customer acquisition analysis
Team skills analysis and process review
Communications before, during, and after purchase
Cancelled purchases & abandoned carts
Retargeting, return and handling

Brand Advocacy Index
Customer acquisition analysis
Team skills analysis and process review
Communications before, during, and after purchase
Cancelled purchases & abandoned carts
Retargeting, return and handling

Customer Experience Audit

Why choose us?

RoundView specializes in developing AI-powered digital tools that enhance customer journeys from beginning to end. We created impactful customer interactions throughout with the chatbot, automation module, and helpdesk portal.

We take pride in increasing conversion rates for 200+ global e-commerce companies as a trusted CX partner.

We were able to determine how to delight our customers and establish the right priorities thanks to the CX audit. I totally recommend it to others.

Eliza Margret
E-commerce store owner, Shopify

Register for the CX audit now

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