Our Happy Customers

Why do you need an order tracking software?

69%

of modern customers prefer self-service for common questions rather than speaking to a support agent.

12%

of Americans rate their number one frustration with customer service as “lack of speed.”

90%

better customer satisfaction rate is seen by e-commerce companies using RoundView self-service portal.

Show order status without using agents

Show order status in seconds

Allow customers to track their orders in a single step using their order id or email address. Provide instant updates and allow them to track the shipment step-by-step.

Order Status in Seconds

Let customers update their delivery address by themselves

Offer the convenience of updating the delivery address after placing the order. Allow customers to choose the reason and enable them to resolve their requests by themselves.

Allow Customers to Update Delivery Address

Route only the complex questions to agents

Analyze the importance of the customer issues, set rules, and automatically route them to the relevant agent or department.

Route complex questions to the right agents

Holistic dashboard to view customer purchase history

Take advantage of the holistic dashboard to view your customer’s purchase history, lifetime value, and issues.

Holistic dashboard to view customer purchase history

Request a free demo to see how RoundView delivers fastest order tracking experience

testimonial

Our agents were answering “where is my order?” to at least 10 customers per day. With RoundView self-service portal, things have become so much easier now. Strongly recommended.

Jessie
E-commerce Store Owner, Shopify

How does RoundView order tracking software work?

order tracking

order tracking

Why RoundView is ahead of the competition?

Features
RoundView Basic Plan
Tidio Starter Plan
Tawk
Zendesk Support Team
Gorgias Basic
Order status tracking

RoundView Basic Plan

Tidio Starter Plan

Tawk

Zendesk Support Team

Gorgias Basic

Returns management

RoundView Basic Plan

Tidio Starter Plan

Tawk

Zendesk Support Team

Gorgias Basic

Offline form

RoundView Basic Plan

Tidio Starter Plan

Tawk

Zendesk Support Team

Gorgias Basic

Live chat

RoundView Basic Plan

Tidio Starter Plan

Tawk

Zendesk Support Team

Gorgias Basic

Automated routing

RoundView Basic Plan

Tidio Starter Plan

Tawk

Zendesk Support Team

Gorgias Basic

Website visitor tracking

RoundView Basic Plan

Tidio Starter Plan

Tawk

Zendesk Support Team

Gorgias Basic

Customer order details

RoundView Basic Plan

Tidio Starter Plan

Tawk

Zendesk Support Team

Gorgias Basic

Shopify integration

RoundView Basic Plan

Tidio Starter Plan

Tawk

Zendesk Support Team

Gorgias Basic

Price

RoundView

$9 per month

Tidio

$32.5 per month

Intercom

$0

Zendesk

$19 per agent, per month

Gorgias

$50 per month

integrates

Built Exclusively For Ecommerce

Integrates

With Your Entire Tech Stack

integrates

Start Automating Sales and Customer Support Today. Plans Start @ Just $9/month

Get Started